Our Policies | Adopen

Information Security Policy

Our company ADOPEN Plastik ve İnşaat San. A.Ş. recognizes information as one of itsmost valuable assets.

It is aware that information security is the responsibility of all its employees and that boththe company and its stakeholders may suffer significant damages in case of voluntary orinvoluntary loss or improper use of information.

In this context, our company;

– To establish, implement, review and continuously improve an information securitymanagement system based on ISO/IEC 27001 Information Security Management System Standard in order to ensure the confidentiality, integrity and accessibility of information assets,

– To determine the authorities, roles and responsibilities for the establishment andexecution of the Information Security Management System; to periodically review theseauthorities, roles and responsibilities,

– Complying with all legal regulations and contracts related to information security,

– Identifying risks at certain time intervals and managing risks by taking necessaryactions in order to protect information and information assets,

– Preparing and testing business continuity plans to ensure that its activities andresponsibilities to its stakeholders are not interrupted in the event of any adverse event,

– Managing information security gaps and breach incidents and ensuring that they are not repeated,

– With the awareness that the most important element in ensuring information security is human, it is obliged to organize trainings that will increase the awareness of itsemployees and other critical stakeholders on information security and to follow up theresults.

ADOPEN PLASTİK VE İNŞ. SAN. A.Ş. is committed to establishing, implementing, reviewing and continuously improving TS EN ISO 27001 Information Security Management System, providing the necessary resources to achieve the goals andobjectives of the information security management system, and complying with legal andother requirements.

Our Quality Policy

ADOPEN Plastik ve İnşaat San. A.Ş., which produces PVC window and door profiles, wood composite door, composite, polymer construction mold, decorative interior and exterior wall cladding, polymer roof and wall panel, deep well drilling pipe and auxiliary materials, elastic flooring, has a policy for the adoption of quality management system. A.Ş., a policy has been determined and put into effect in order to adopt the quality management system.

The principles of this policy are;

• With the joint participation of our employees,

• In cooperation with our customers,

• By using our resources efficiently,

• By producing in accordance with the minimum national and international standard conditions, without compromising our product and service quality,

• Determines our targets in accordance with our conditions and conditions, announces them and identifies the areas open to development, within the understanding of continuous improvement and development, To ensure customer satisfaction at the highest level.

Our Environmental Policy

ADOPEN Plastik ve İnşaat San. A.Ş., which manufactures PVC door and window profiles, wood composite door, composite profile, polymer construction mold, polymer roof and wall panel, decorative interior and exterior wall cladding, deep well drilling pipe, elastic floor covering. A.Ş., as a company aware of its environmental responsibilities, has determined and implemented methods to determine the environmental dimensions and impacts of its activities and to prevent the emergence of these dimensions in all stages and support processes from the realization of the product to the completion of the shipment. ADOPEN Plastik ve İnşaat San. A.Ş. will show sensitivity in carrying out all its activities without causing environmental pollution. For this purpose

• To comply with all legislation and administrative regulations related to the environment,

• To allocate the necessary resources to establish, effectively implement and ensure the continuity of the ISO 14001 Environmental Management System,

• To use energy and natural resources at an optimum level,

• To comply with environmental criteria in the raw materials and auxiliary materials used, and to ensure that these materials are used in air, water and other pollutants, – To prevent pollution, reduce waste and ensure maximum recycling by separating it at its source,

• To contribute to climate change, biodiversity and ecosystem by aiming to reduce the carbon footprint value every year,

• Aiming to reduce its carbon footprint every year and contributing to climate change, biodiversity and ecosystem,

• Raising awareness, informing and motivating its employees through environmental training,

• Sharing its activities with its employees, keeping them open to the public and taking into account the expectations of all stakeholders,

• Considering the environmental factor in new investments and projects,

• Continuously improving environmental performance.v

Our Human Resources Policy

“To create difference with competence, motivation and staff with high performance.”

This is the basic target we would like to reach! The Human Resources policies adopted at Adopen serve two important goals;

To motivate individuals to take responsibility, use initiative and therefore, protect their work and the results of their work

To ensure our staff to be more successful in work targets by improving the individual and encouraging group action at the same time.

This way we believe we are able to focus better on targets and human resources and highlight the role of individual value in work success.

Our Human Resources Practices;

With our organizational structure, we assign our employees to positions where they can use their potential effectively and create value for Adopen to reach its main targets.

We carry out our Human Resources processes via professional systems.
We carry out an objective and fair evaluation by taking the qualities required by the position, personal skills and individual performances.
We provide a safe and healthy work environment by ensuring our employees to be informed about the targets of the division they work for and the expectations of our brand from themselves.
We provide the necessary training and development opportunities in order for our employees to improve themselves in the most effective way and perform better.
We base our objective and fair salary system on the value created by all Adopen employees who remain loyal to Adopen values and work principles.

Our Customer Satisfaction Policy

The foundation of Adopen’s customer satisfaction policy is based on “Customer Orientation”. We reform our procedures constantly in accordance with the customer’s demands and expectations and target building long-term relationships with our customers

In order to maintain customer satisfaction, it is evaluated whether the customer’s conditions are met or not, and the changing expectations of the customer are shared with the employees, and product development works are performed. The smallest dissatisfaction about the product is taken into consideration and improvement procedures are carried out.

Every feedback received from our customers is perceived as a gift. We use all our resources resulting from our experience based on long years and our customer-oriented service, to convert these feedbacks into “customer satisfaction“

Adopen follows a customer oriented approach where customers can report their demands and dissatisfactions easily, where these are dealt with objectively, fairly, carefully and confidentially, managed in a way that is not against the legal conditions and our company policy, necessary reforms and checks are carried out constantly to avoid the occurrence of the same dissatisfaction, transparency is predicated upon in customer relations and resolving all customer dissatisfactions is perceived as the main principle.